Privacy Policy – RSustain

Welcome to RSustain. Protecting your privacy is extremely important to us. This Privacy Policy explains how Resilient Sustainance Pvt. Ltd. (RSustain) (“RSustain”, “we”, “our”, or “us”) collects, uses, stores, shares, and safeguards personal information when you use our website, submit enquiries, register for training, or engage with our services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website.

1. Information We Collect

We collect information that you choose to provide, and limited technical information that is collected automatically to operate, secure, and improve our website and services.

1.1 Personal Information (You Provide)

Identity & contact details: name, email address, phone number.
Professional details: company/organisation, job title, role, sector.
Address details: mailing address (only where required for service delivery or documentation).
Submissions: information you share through enquiry, feedback, newsletter, training or career forms.

1.2 Technical Information (Collected Automatically)

Device & browser data: browser type/version, device type, operating system.
Network data: IP address (used for security, fraud prevention, and diagnostics).
Usage data: pages viewed, time spent, and clickstream/navigation data.
Referral data: referring sites, campaign parameters, or search terms (where available).

1.3 Other Information

Preferences: service interests and communication choices.
Engagement data: feedback, survey responses, and support messages.

2. How We Use Your Information

We use personal information only for legitimate business purposes and to deliver the services you request. Typical uses include:

Service Delivery

Provide, maintain, and improve our consulting, training, and support services.

Response & Support

Respond to enquiries, requests, and feedback; provide customer support.

Careers

Process job applications and professional enquiries submitted through our website.

Updates & Communications

Send service updates and initiatives relevant to your interest (marketing only with consent).

Analytics & Improvement

Improve website performance, content usefulness, and user experience.

Legal & Compliance

Comply with applicable legal, regulatory, tax, and contractual obligations (India and relevant jurisdictions).

3. Sharing of Information

RSustain does not sell or rent your personal information.

We may share information in limited cases:

Trusted service providers: vendors supporting hosting, analytics, email delivery, or operations—under confidentiality and security obligations.
Legal/regulatory requirements: when required by law or to protect rights, safety, and security.
Business transfer: mergers, acquisitions, or restructuring, with safeguards to protect personal data.

4. Data Security

We apply appropriate technical, administrative, and physical safeguards to protect personal data from unauthorised access, alteration, disclosure, or destruction. While we take strong precautions, no online platform can guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, understand traffic, and personalise content where relevant. You can control cookies via your browser settings.

6. Your Rights

Subject to applicable law, you may request to:

Access your personal information.
Request correction or updates.
Request deletion (subject to legal/contractual requirements).
Withdraw consent for marketing communications.
Restrict or object to certain processing activities.

Privacy Requests

Email us at info@rsustain.com and we will respond within a reasonable timeframe.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy.
Comply with legal, regulatory, tax, and contractual obligations.
Resolve disputes or enforce agreements.

8. Third-Party Links

Our website may contain links to third-party platforms. Their privacy practices are governed by their own policies. RSustain is not responsible for third-party privacy practices.

9. Children’s Privacy

RSustain does not knowingly collect personal data from children under 13. If such data is discovered, it will be promptly deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Continued use of the website constitutes acceptance of revisions.